Business
Scope creep and the customer's point of view
We keep answering the same questions about scope creep, so we wrote the long version down once.
Dec 1, 2025 · 3 min read
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Notes on building, selling and shipping
A curated archive on websites, apps, marketing, competitors — plus food, travel and the rest of life. 500 articles, all published and ready to read.
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Business
Saying no to bad projects without hiring a big team
Every month a client asks us about saying no to bad projects. The short answer is: start smaller than you think.
Nov 26, 2025 · 3 min read
Business
The quiet details behind customer interviews
There is a cheap way, a fast way and a good way to handle customer interviews. Here is how we pick.
Nov 9, 2025 · 3 min read
Business
Hiring your first contractor and why timing matters
There is a cheap way, a fast way and a good way to handle hiring your first contractor. Here is how we pick.
Nov 4, 2025 · 3 min read
Business
Pricing your first service for people who hate jargon
There is a cheap way, a fast way and a good way to handle pricing your first service. Here is how we pick.
Oct 30, 2025 · 3 min read
Business
What nobody tells you about refund and revision policies
Refund and revision policies sounds like a big project until you break it into the three decisions that actually matter.
Oct 13, 2025 · 3 min read
Business
Is getting paid on time worth it in 2026?
We keep answering the same questions about getting paid on time, so we wrote the long version down once.
Oct 8, 2025 · 3 min read
Business
Before and after: cash flow for seasonal shops
Most of the advice on cash flow for seasonal shops is written for companies with a marketing department. This one is written for the rest of us.
Sep 21, 2025 · 3 min read
Business
A simple checklist for one-person operations
One-person operations sounds like a big project until you break it into the three decisions that actually matter.
Sep 16, 2025 · 3 min read
Business
Launch checklists on a small budget
Every month a client asks us about launch checklists. The short answer is: start smaller than you think.
Aug 30, 2025 · 3 min read
Business
Where bookkeeping without tears is heading next
There is a cheap way, a fast way and a good way to handle bookkeeping without tears. Here is how we pick.
Aug 25, 2025 · 3 min read
Business
Contracts in plain language for a first-time owner
Every month a client asks us about contracts in plain language. The short answer is: start smaller than you think.
Aug 20, 2025 · 3 min read
Business
How long scope creep really takes
Most of the advice on scope creep is written for companies with a marketing department. This one is written for the rest of us.
Aug 3, 2025 · 3 min read
Business
Why saying no to bad projects keeps coming up in client calls
There is a cheap way, a fast way and a good way to handle saying no to bad projects. Here is how we pick.
Jul 29, 2025 · 3 min read
Business
Customer interviews without hiring a big team
Every month a client asks us about customer interviews. The short answer is: start smaller than you think.
Jul 12, 2025 · 3 min read
Business
From idea to launch with hiring your first contractor
Every month a client asks us about hiring your first contractor. The short answer is: start smaller than you think.
Jul 7, 2025 · 3 min read
Business
Questions to ask before starting pricing your first service
Every month a client asks us about pricing your first service. The short answer is: start smaller than you think.
Jul 2, 2025 · 3 min read
Business
Refund and revision policies for people who hate jargon
Every month a client asks us about refund and revision policies. The short answer is: start smaller than you think.
Jun 15, 2025 · 3 min read
Business
Getting paid on time, explained for non-technical owners
Getting paid on time sounds like a big project until you break it into the three decisions that actually matter.
Jun 10, 2025 · 3 min read
Business
Is cash flow for seasonal shops worth it in 2026?
There is a cheap way, a fast way and a good way to handle cash flow for seasonal shops. Here is how we pick.
May 24, 2025 · 3 min read
Business
9 lessons we learned about one-person operations
There is a cheap way, a fast way and a good way to handle one-person operations. Here is how we pick.
May 19, 2025 · 3 min read
Business
A simple checklist for launch checklists
Launch checklists sounds like a big project until you break it into the three decisions that actually matter.
May 2, 2025 · 3 min read
Business
Bookkeeping without tears: a short, practical primer
There is a cheap way, a fast way and a good way to handle bookkeeping without tears. Here is how we pick.
Apr 27, 2025 · 3 min read
Business
Planning contracts in plain language for a busy season
Most of the advice on contracts in plain language is written for companies with a marketing department. This one is written for the rest of us.
Apr 22, 2025 · 3 min read
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